Delivery terms and conditions

Delivery and Payment Policy

We strive to deliver your order as quickly and conveniently as possible. Please review our delivery and payment terms.

1. Order Processing and Dispatch ​

We process and ship orders daily from 10:00 AM to 9:00 PM.

• The shipping time and delivery timeframe depend on the delivery method you choose (see Section 2).

• Orders placed on weekends or official public holidays may be processed and shipped on the next business day.

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2. Delivery Methods and Timelines

We offer two delivery options: Standard and Express.

2.1. Standard Delivery (Partner Courier: ONWAY, EASYWAY AND GEOWAY)

• Within Tbilisi: 1-2 business days from dispatch. (DURIG DECEMBER 2-3 WORKING DAYS)

• Major Cities: 3-4 business days from dispatch.

• Villages and Other Regions: 4 business days from dispatch.
   

2.2. Express Delivery (Courier: IE Italfoods Georgia)

• Express delivery is available only in Tbilisi.

• Delivery Timeline: 1 business day.

• Cost: From 12 GEL (depending on the location).
   

3. Delivery Cost

3.1. Within Tbilisi (Standard)

• For orders of 50 GEL or more: Free.

• For orders less than 50 GEL: 7 GEL.

3.2. Other Major Cities (Standard)

• Fixed delivery fee: 12 GEL.

3.3. Villages and Other Regions (Standard)

• Delivery fee: 17-20 GEL.
   

4. Payment Methods

We offer two payment options to make your shopping experience as flexible and secure as possible:

• Credit/Debit Card (Visa, MasterCard) Online payments are securely processed through our partner payment system, UNIPAY.

• Bank Transfer If you place an order through social media communication channels or by phone, payment via bank transfer (using our bank details) is available. Please note: The order will be processed and dispatched only after the transferred amount is fully reflected in our account.