Terms and Conditions | Privacy Policy | Return Policy
1. General Provisions
1.1. These Terms and Conditions (hereinafter referred to as the “Agreement”) govern the relationship between IE Italfoods Georgia (I/C: 50001003272) (hereinafter referred to as the “Company” or “We”) and the person using the website DOLCEVITACOFFEE.GE (hereinafter referred to as the “User” or “You”).
1.2. By registering on the website and/or by purchasing products as a guest (without registration), the User confirms that they have fully read and agree to the terms of this Agreement.
2. Identification of the Service Provider (Company)
2.1. Company Name: IE Italfoods Georgia
2.2. Identification Code: 50001003272 2.3. E-mail: DOLCEVITAGEORGIA@GMAIL.COM 2.4. Phone: +995 568 77 11 04
3. Registration and Account
3.1. When registering, the User is obliged to provide accurate and complete information.
3.2. The User is responsible for the security of their own account, the confidentiality of their password, and for any actions performed under their account.
4. Placing an Order
4.1. The detailed description, specifications, and final price of the products (including all taxes stipulated by the legislation of Georgia, including VAT) are provided on the product page.
4.2. The delivery fee is calculated during checkout and is added to the cost of the products.
4.3. The User adds the product(s) to the virtual cart, selects the delivery address, and the payment method.
5. Intellectual Property
5.1. All content published on the website (text, graphics, logos, images) constitutes the intellectual property of the Company or its partners and is protected by copyright. Its use is prohibited without the prior written consent of the Company.
6. Limitation of Liability
6.1. The Company is not liable for delays or interruptions caused by Force Majeure events (e.g., natural disasters, hostilities, technical failures, etc.).
Privacy Policy
This Policy explains how IE Italfoods Georgia (I/C: 50001003272) (hereinafter "We" or the "Data Controller") processes your personal data.
1. Identity and Contact Information of the Data Controller
1.1. Controller: I/E Italfoods Georgia
1.2. Contact E-mail: dolcevitacoffee@gmail.com
1.3. Phone: +995 568 77 11 04
2. Data We Process
2.1. Identification Data: Name, surname.
2.2. Contact Data: Phone number, e-mail, delivery address.
2.3. Financial Data: Payment details (processed by our payment partner, UNIPAY).
2.4. Technical Data: Cookies.
3. Purpose and Legal Basis of Data Processing
3.1. Order Processing and Fulfillment: We use your name, address, and contact information to process your order and deliver the product. (Legal Basis: Performance of a contract).
3.2. User Communication: We use your e-mail and phone number to contact you regarding the order status and/or any issues that may arise. (Legal Basis: Performance of a contract).
3.3. Compliance with Legal Obligations: Maintenance of tax and accounting documentation. (Legal Basis: Compliance with a legal obligation of I/E Italfoods Georgia).
4. Transfer of Data to Third Parties
Your data may be transferred to the following third parties solely to achieve the aforementioned purposes:
4.1. Payment Systems (e.g., Unipay): For secure transaction processing.
4.2. Courier Company: For the transportation and delivery of your order.
4.3. State Authorities: Only in cases directly stipulated by law.
4.4. Google Analytics 4 (GA-4): This tool helps us analyze website traffic. It collects anonymized (or pseudonymized) information about how you use the site (e.g., which pages you visit, how long you stay, your general geographic location, and device type). This data is transferred to Google for processing to provide us with statistical reports.
4.5. Meta Pixel: This tool allows us to measure the effectiveness of our advertisements and provide you with targeted advertising on Meta's platforms (Facebook, Instagram). It records your specific actions on the site, such as viewing a product, adding to the cart, or completing a purchase.
5. Data Retention Periods
We retain your data for as long as necessary to fulfill the purposes defined in this Policy, and/or as required by the legislation of Georgia (e.g., for tax purposes).
6. Rights of the User (Data Subject) You have the right to:
6.1. Request information about the processing of your data.
6.2. Request the rectification, updating, or completion of your data.
6.3. Request the cessation of processing (or) erasure of your data.
6.4. To exercise these rights, please contact us via e-mail at Dolcevitageorgia@gmail.com.